Refund policy

 

RETURN/EXCHANGE POLICY

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, or store credit  within 14 days of the order’s FIRST DELIVERY ATTEMPT date.

In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.
These are usually seasonal or customizable items for which we are unable to accept returns.

Voila reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

PRODUCT EXCHANGE
Items can be exchanged for a different size or an alternative style.

STORE CREDIT
Store credit can be used on a future order within 6 months of the return.

RETURN FEES
In case you choose to return/exchange your order, you will be burdened with the shipping cost.

RETURN INSTRUCTIONS
If for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to email us at shop@voila.com.gr with a picture and a description of the damage.If an item is missing or damaged we will gladly replace it or issue a credit towards your next purchase.
You will then need to ship a copy of the receipt and the item to the following address mentioned 

Voila ,Gravari  10B, 84400 Parikia,             paros,  Greece