Returns

RETURN/EXCHANGE POLICY

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s FIRST DELIVERY ATTEMPT date.

In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.
These are usually seasonal or customizable items for which we are unable to accept returns.

Voila reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

PRODUCT EXCHANGE
Items can be exchanged for a different size or an alternative style.

STORE CREDIT
Store credit can be used on a future order within 6 months of the return.

REFUND
Refunds will be processed as soon as returned items have been checked and accepted, and will be completed approximately within 10-15 business days. Refunds will be remitted to the bank account prescribed by the customer.

RETURN FEES
In case you choose to return/exchange your order, you will be burdened with the shipping cost.

RETURN INSTRUCTIONS
If for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to email us at shop@voila.com.gr with a picture and a description of the damage.If an item is missing or damaged we will gladly replace it or issue a credit towards your next purchase.
You will then need to ship a copy of the receipt and the item to the following address mentioned on the envelope which is enclosed in the original package

Important notice: We do not accept returns sent with Hellenic Post (ELTA), because items are often lost or seriously delayed.