Palma Dress Tie Dye

INTERNATIONAL SHIPPING
Our shipping costs are as follows: €40 for Europe, €10 for Greece and €80 for all other countries. Unfortunately, for orders outside the EU, your order total does not reflect the duties and taxes that will be charged to you upon delivery by the shipping carrier. Payment of these is required to release your order from customs.
Duties and taxes are calculated based on the item(s) ordered, your shipment destination and the value of your purchase. For more information, please contact your local customs office. Duties and taxes are non-refundable. If for any reason your package has been refused at customs, we are unable to refund you the original shipping costs and/or any taxes and duties incurred.
All orders ship out within 3-5 business days of ordering pending product availability and credit verification.
Once your order has shipped we estimate delivery within 10-15 business days of its ship date. Shipping times may vary, but we work hard to get all orders out as quickly as possible. Please note we do not process or ship on weekends or national holidays.

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SHIPPING IN GREECE
We offer free shipping on all orders over €200 within Greece.
Most orders ship out within 3-5 business days of ordering pending availability and credit verification.
Once your order has shipped ,we estimate delivery within 3-5 business days of its ship date, depending on your exact location.If you need your item(s) sooner, please contact us to ensure a faster delivery method.
In this case, you will be burdened with the extra cost of expedited delivery. Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or national holidays.

RETURN/EXCHANGE POLICY

If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s FIRST DELIVERY ATTEMPT date.

In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging.

Returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.
These are usually seasonal or customizable items for which we are unable to accept returns.

Voila reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.

PRODUCT EXCHANGE
Items can be exchanged for a different size or an alternative style. SALES items cannot be exchanged or returned.

STORE CREDIT
Store credit can be used on a future order within 6 months of the return.

REFUND
Refunds will be processed as soon as returned items have been checked and accepted, and will be completed approximately within 10-15 business days. Refunds will be remitted to the bank account prescribed by the customer.

RETURN FEES
In case you choose to return/exchange your order, you will be burdened with the shipping cost.

RETURN INSTRUCTIONS
If for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to email us at shop@voila.com.gr with a picture and a description of the damage.If an item is missing or damaged we will gladly replace it or issue a credit towards your next purchase.
You will then need to ship a copy of the receipt and the item to the following address mentioned on the envelope which is enclosed in the original package

Important notice: We do not accept returns sent with Hellenic Post (ELTA), because items are often lost or seriously delayed.