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RETURN/EXCHANGE POLICY

If for any reason you are not satisfied with your purchase, the item(s) may be returned for a product exchange or store credit within 14 days of the order’s first delivery attempt. Please note that monetary refunds are not available.

For a return to be accepted, all items must be in perfect condition, with the security tag attached and in their original packaging.

Returns will not be accepted for items labelled NON-RETURNABLE in the product description. These are usually seasonal or customizable items for which we are unable to accept returns.

Voila reserves the right to refuse returns that are unauthorized or not sent in accordance with the return policy detailed online. In the case of an unauthorized or non-standard return, the merchandise will be sent back to the shipping address specified in the original order.

PRODUCT EXCHANGE

Items may be exchanged for a different size or colour, subject to availability.

STORE CREDIT

Alternatively, store credit may be issued for the value of the returned item(s) and can be used on a future order within 6 months of the return. Store credit cannot be exchanged for money.

RETURN & EXCHANGE SHIPPING COSTS

All shipping costs related to a return or exchange are the responsibility of the customer and will not be covered by Voila.

RETURN INSTRUCTIONS

To return or exchange one or more items, please email us at voilagreece@gmail.com with your order details and the reason for the return. If an item has arrived damaged, please also include a clear photograph of the damage.

Once your return has been approved, please include a copy of your receipt and send the item(s) to:

Voila
Gravari 10B
84400 Parikia, Paros
Greece